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How to raise a ticket into our IT-helpdesk Portal
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Training for improvment

 Dear Team, We are excited to announce that the IT Department is launching a Free Basic IT Training Program for all employees across the organization, running for the next 6 months. This program is open to all staff members—regardless of department or technical background—and is designed to strengthen your digital skills and confidence in everyday IT use.

To participate, please fill out the registration form shared by your department coordinator or IT team. This will help us organize the groups effectively and share the schedule in advance.

Form link: https://forms.gle/NRRFnSEciaJRLrMK6

How to raise a ticket into our IT-helpdesk Portal

How to raise a ticket into our IT-helpdesk Portal

In this article, we will see how to raise a help ticket from the IT-helpdesk portal.

Helpdesk link:

https://help.sonihospitals.net

Step: 1

Go to our helpdesk portal where you will see Submit a ticket option.

Note: Before raising a ticket always search for a related article on our knowledgebase to get it solved on your own.

Step: 2

Now select the issue type that you have.

Note: always select the right type of issue to get it solved by the best team member.

Step: 3

Now you have to fill out the form with valid details & submit the ticket. You will get an email notification for all the activities.

* are the mandatory fields

Screenshot of sample email ticket:

You can also reply to this ticket by clicking on the ticket reply link in the email:

You will see a ticket reply box. 

 

For more, you can watch this video.

 

Details video:

 

Article author: Sudip Batabyal

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Article Details

Article ID:
50
Category:
Helpdesk
Date added:
12/29/2022 4:28 pm
Views:
228
Rating (Votes):
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